Frequently Asked Questions
Account Sign-Up & Verification:
- Verification can take up to 24 hrs. Email verification will be sent once account is verified.
- ID must be valid and show proof of age (21+).
- Uploaded ID’s are encrypted for your safety.
- The account icon (top right) will appear RED until verification.
- After verification the PRODUCTS tab will allow access to 'SIGN CONTRACT'
Selecting Tanks & Placing Orders:
- Must E-sign (by clicking yellow boxes) contract in order to purchase tanks. Leaving the site before purchase completion, or reloading the page, will require a new E-signature before purchasing.
- LEASE & RETURN - Deposit, Shipping, and Return Shipping Label included in price. Deposit returned after empty tank is received by Tanks by Mail. Tank must be received within 60 days of delivery for full refund. Leased tanks must be returned to remain in good standing. If the tank is lost, stolen, or cannot be returned you must contact us directly within 60 days of delivery for remedy options.
- PURCHASE & NO RETURN – No deposit and one-way shipping included in price. Tank has no TBM markings/stickers and is wrapped in plastic. Purchased tanks do not need to be returned and you own them.
- Payments secured through Shopify.
- Hotel Deliveries – All hotels have different policies. You will have to contact the Hotel and ask about receiving Non-Flammable Hazmat packages. The Hotels will either accept with no charge, accept with a charge, or not accept.
Product Details & Deposit Information:
- All tanks are aluminum with a carry handle (5 lb. no carry handle) and CGA 326 valve.
- Tanks are filled with food-grade Nitrous Oxide, sealed and weighed before shipping.
- DO NOT Add or Remove any stickers on the tanks.
- Full deposits issued if tank is in good working condition and within reasonable wear-and-tear of normal use.
- Deposits: 5 lb. - $100, 10 lb. - $100, 15 lb. - $150, 20 lb. - $150
- Deposits Returned within 5 days of TBM receiving empty tank(s).
- Tanks By Mail does not do tank swaps of any kind. The cylinder you receive must be the cylinder you return.
Receiving Package & Proper Use:
- Read all paperwork, warning labels, and stickers accompanying tank before use.
- Shipping takes 3 to 5 business days depending on how far you are away from our shipping locations (NY or MO).
- Someone 21+ must be physically present to accept Hazmat package. UPS will make 3 attempts then hold the package for 5 days at the local depot.
- Packages returned for non-delivery will be refunded the gas and deposit prices minus any extra charges incurred from UPS.
- Wrong addresses can be changed for free through UPS if they are minor, major changes to shipping locations is $25 UPS fee.
- NEATLY OPEN BOX! It Will Be Used Again for Returning the Tank.
- DO NOT Lose or Throw Out the Return Shipping Label Provided.
Return Shipping & Cylinder Damage:
- KEEP THE BOX! Keep the cardboard valve cover and packing wrap.
- No Box? Call us for solutions.
- RETURN SHIPPING: Instructions in confirmation email, paperwork with delivery, and on this website. (Return Tank Tab Link)
- Contact us with any questions regarding return shipping.
- Bring package to local UPS store in a box with the provided return shipping label.
- Cylinder Damage: Damaged, altered, or missing cylinder charges are itemized and will be deducted from the deposit.
- Please contact us if your tank is lost or stolen.
- Cylinders vs. Cartridges: The ecoLOGICAL alternative to chargers.
- 1lb. of gas is equivalent to 56 cartridges.
- 1 reusable cylinder vs. 1,000's of onetime-use cartridges.
- No oils or metals used in filling.
- Filled in Northeastern USA.
- Cost of gas is much cheaper in a cylinder.
- Hotel Delivery: All hotels have different policies. You will have to contact the Hotel and ask about receiving Non-Flammable Hazmat packages. The Hotels will either accept with no charge, accept with a charge, or not accept.
- More to come as we encounter new scenarios.